This guide is intended to help consumers and purchasers of healthcare services in making informed choices about healthcare providers in Malaysia.
As soon as you know that you need to use a health service, your next tasks are to:
- Identify available services in Malaysia
- Choose a provider among them. You may consult several providers before making your final decision. Apart from personal factors such as familiarity with the provider, your health insurance status or restriction imposed by your employer, a smart consumer or purchaser should consider the following 3 objective factors:
|1||Price||Obviously for the same service quality or performance, one should always opt for the service with the lower price|
|2||Performance||This is the critical information that you need. No point in paying little for a health service if it is not likely to do you any good or worst may even do you harm. Unfortunately Malaysian healthcare providers do not routinely measure their performance. We are just now beginning to make an effort to address this. Watch this space for more information on Malaysian healthcare performance data.|
|3||Volume||Theoretically one's decision in purchasing any services or goods should be informed by price & performance only. As performance data is frequently unavailable especially in Malaysia, volume can be useful as a guide.